Frequently Asked Questions

Q1. How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's tracking page. You can also log in to our site and check "My Orders" at any time.

Q2. Do you ship to my country?

We ship to most countries. You can check available destinations and shipping rates by entering your address at checkout. If you see no options for your country, please contact support@zor-vix.com.

Q3. Will I have to pay customs duties?

Depending on your country's import rules, customs duties and taxes may apply upon delivery. These are not included in the product or shipping price and are the customer's responsibility.

Q4. What if my package is lost or arrives damaged?

Please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or full refund.

Q5. Can I change or cancel my order after placing it?

Yes, within 12 hours of placement and provided it has not yet been dispatched. Please email us as soon as possible.

Q6. Are your health products certified?

Yes. Any health, wellness, food, cosmetic, or medical-related products listed in our store hold valid FDA / CE / FCC certifications appropriate to the destination market. Documentation can be provided upon request.

Q7. Do you sell on Amazon too?

We are expanding to major marketplaces including Amazon. Until our storefront goes live there, this site is the official direct channel.

Q8. How do I contact customer service?

Email support@zor-vix.com (response within 24 business hours) or use the "Contact Us" page. Our team is available Mon–Fri, 9:00–18:00 CST.

Q9. Where is your company located?

Our registered office is at Room 350-35, No. 349 Ningliu Road, Getang Street, Jiangbei New District, Nanjing City, Jiangsu Province, China. Full company details appear on our About Us page.