PRIVACY POLICY

This Privacy Policy describes how Nanjing Xilaitong Technology Co., Ltd. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect

  • Account information: name, email, phone number, shipping & billing address.
  • Order information: products purchased, transaction amount, payment method (tokenized; we never store full card numbers).
  • Technical information: IP address, browser type, device info, cookies, and browsing behavior.
  • Communications: any content of messages you send to our customer support.

How We Use Your Information

  • To process and ship your orders, including sending order confirmations and delivery updates.
  • To provide customer support and handle returns or refunds.
  • To detect and prevent fraud or unauthorized transactions.
  • To send marketing communications only with your explicit consent; you may unsubscribe at any time.
  • To comply with applicable legal obligations.

Legal Basis (for EU / UK Customers)

If you are located in the European Economic Area, UK, or other jurisdictions with similar laws, we process your personal data on the legal bases of contract performance, legitimate interest, your consent, and legal obligation, in accordance with the GDPR and equivalent local regulations.

Your Rights

  • Right of access, correction, deletion ("right to be forgotten"), portability, and restriction of processing.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@zor-vix.com.

Data Sharing

We share information only with: payment processors, shipping carriers, IT service providers, and—when legally required—government authorities. We do not sell your personal data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described above, generally no longer than 5 years after your last interaction, unless a longer period is required by law (such as for tax / accounting records).

International Transfers

As a China-based company serving global customers, your data may be transferred to and processed in China. We use industry-standard safeguards such as Standard Contractual Clauses where applicable.