RETURN & REFUND POLICY

Return Window

You may request a return within 30 calendar days of receiving your order. Items must be unused, in their original packaging, and with all tags intact.

Non-Returnable Items

  • Items showing signs of use, damage, or alteration.
  • Final-sale / clearance items.
  • Personalized or custom-made products.
  • For health and hygiene reasons: opened cosmetics, intimate apparel, and similar items.
  • Perishable goods and digital downloads.

How to Initiate a Return

  1. Email support@zor-vix.com with your order number, the item(s) you wish to return, and the reason.
  2. Our team will reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack the item securely and ship it back to the address we provide, clearly marking the RMA on the parcel.

Return Address

Returns Department
Nanjing Xilaitong Technology Co., Ltd.
Room 350-35, No. 349 Ningliu Road, Getang Street, Jiangbei New District, Nanjing City, Jiangsu Province, China
(Please contact us before sending any return — we do not accept unauthorized shipments.)

Return Shipping Costs

  • Defective / wrong / damaged items: We cover the return shipping.
  • Change-of-mind returns: Customer covers the return shipping.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval status.
  • Approved refunds are issued to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For a different size or color, please initiate a return and place a new order for faster processing.

Order Cancellations

Orders may be canceled within 12 hours of placement via support@zor-vix.com, provided they have not yet been dispatched.